BUSINESS OFFICE


The Business Office for Potomac Valley Hospital is located on Pin Oak Lane, the future site of the new Potomac Valley Hospital. We are staffed with nine patient account representatives and one manager-we have a total of 180 combined years of experience. Our hours are Monday-Friday 8:00 am -4:30 p.m. We do the billing for the Hospital and Rural Health Clinic. We strive to provide accurate and timely billing for all our patients. We submit all bills to the proper Insurance Companies. For any questions or issues see the following phone numbers.

The main numbers for billing questions is 304-597-1305 or 304-597-1307.
For specific questions see the following list:
Medicare 304-597-1315
Medicaid 304-597-1314 or 1309
WV Workers Compensation 304-597-1305
Commercial Insurance 304-597-1305 or 1307
CI Follow up 304-597-1308

DIABETES EDUCATION SERVICES

DIETARY SERVICES


Potomac Valley Hospital Dietary Services.. this area will describe the dietary services offered.

EMPLOYEE HEALTH SERVICES


Potomac Valley Hospital has a comprehensive Employee health Program which offers pre-employment Medical evaluations, initial treatment of employee illnesses and/or injury while on duty, and workman’s compensation claim reporting. Other occupational health services include an employee immunization program and follow-up of communicable disease exposure. The Medical Director and Employee Health nurse collaborate to provide preventative health services and to educate all employees on how to maintain an optimum level of safety and health in the workplace. The employee Health Physician is available for consultation as needed when there is a medical need pertaining to employee Health.

The Employee Health Service is available to all employees and volunteers here at Potomac Valley Hospital. The Emergency Department provides treatment to all employees according to the policies and medical directives of the Employee Health Service. The Employee Health Nurse collaborates with the Department managers regarding any employee who may have a health problem relating to job performance, attendance or safety. All employee health records are kept confidential per HIPPA, OSHA and The Joint Commission requirements. It is our goal here at PVH is to assist our employees in maintaining the most optimum level of safety and health.

HOSPICE SERVICES


Potomac Valley Hospital Hospice Services..

Director: D. WILLIAMSON, BSN
Phone #: 304-597-1259
Email: dwilliamson@midahm.com

Location in Hospital:
Annex Bldg-2nd Floor
Hours of operation:
8a.m.-4p.m. Monday-Friday on call nurses 24hrs/day

HOSPICE: Primary Mission
Provide the care needed to help the patient remain at home as comfortable as possible.

What is Hospice?
Hospice is a special way of caring for people who have a disease that cannot be cured. The focus of hospice is providing comfort and symptom control--not cure.
A team of professionals including a social worker, physician, chaplain, a nurse and others work with the hospice patient and their family to make sure the care provided meets their physical, emotional and spiritual needs.
Bereavement services are available to the family for one year following the patient’s death.

Who Is Eligible?
A resident of Mineral County that has a terminal illness with a life expectancy of less than 6 months, as certified by the patient’s physician who does not want prolonging care or treatment.

Services available to the Hospice
Patient:
--Nursing care
--Hospice Aide
--Physical Therapy
--Occupational Therapy
--Speech Therapy
--Social Work Services
--Dietary Counseling
--Medical Supplies
--Medications Related to the Terminal Illness
--Volunteers
--Short Term Respite Care
--Bereavement Services
--Spiritual Counseling
-- IV Pain Therapy
--Wound Care

Hospice services provide a compassionate, caring staff that not only treats the patient, but the family as well during the patient’s illness and after the patient’s death. Hospice is palliative care for patients at the end of life, who no longer wish to seek curative type treatment, and want death with dignity.

MEDICAL RECORDS


Potomac Valley Hospital Medical Records..

With over 40 years combined experience, the Medical Records staff of Potomac Valley Hospital performs data support for hospital functions along with the following:

Release of Information
West Virginia Cancer Registry
West Virginia Vital Statistics
Data Abstracting
Coding
Transcription
HIPPA Privacy Compliance

Office hours are from 7:00am to 4:30pm Monday through Friday and 6:00am to 2:30pm on Saturday and Sunday. The office is closed on New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.

The office can be reached by calling (304) 597-1251 during normal business hours

HOW TO REQUEST MEDICAL RECORDS
Sign a release of medical records form. This can be obtained at Admitting or the Medical Records office. You can also request a form be mailed or faxed to you.
To request records by phone, call (304) 597-1251. Office hours are from 6:00am to 4:30pm Monday through Friday. 6:00am to 2:30pm Saturday and Sunday.
Medical Records has 30 days to process requests.
At the patient’s request, records may be faxed to a primary care physician or a consultant. A signed release is necessary for this.
Depending on the intended use, a fee may apply for copies of medical records.
A picture ID is required when requesting medical records.

GENERAL INFORMATION CONCERNING MEDICAL RECORDS
Copies of Emergency Room visits are automatically forwarded to family physicians for continuity of care.
Copies of medical records will be forwarded to requesting medical facilities and physicians at their request for continuity of care.
According to West Virginia Code 48-9-601(b)(1), if parents of a minor patient are divorced or separated, both parents have rights to request the minor’s edical records absent a court order to the contrary. Neither parent may veto access requested by the other parent. A release of information form must still be signed.
Information required by state or federal law will be released to the appropriate agency.
Potomac Valley Hospital reserves the right to refuse release of information if the information could endanger a patient or others.

PASTORAL CARE SERVICES


PASTORAL CARE SERVICES

At Potomac Valley Hospital, we understand that spiritual care is an important part of the healing process. You or your family may request a visit from the chaplain at anytime during your stay. Call us for spiritual and emotional support – when a patient is distressed or when family members are concerned. We will assist you in keeping in touch with your faith during this period.

Services Include:
• Bedside visits and prayers
• Referral to community clergy when appropriate or requested
• Assisting visiting clergy or other pastoral visitors

SOCIAL SERVICES


Potomac Valley Hospital Social Services.. The primary mission of the Social Work Department is to provide confidential, professional and timely Social Work Services to Potomac Valley Hospital, Hospice and Home Health patients.

The Social Work Department is staffed by one full time Licensed Social Worker, one part-time Licensed Social Worker, and one part-time (ten hours per week) receptionist/secretary. The office is open Monday through Friday from 8:00 am to 4:30 pm. In the absence of social work staff, i.e., weekends and evenings, the nursing supervisor will evaluate any referrals or emergencies and initiate intervention as necessary. Social Work staff are required to have professional training and demonstrated ability to provide intervention and care to patients of all ages, from pediatric through geriatric that receive care within the scope of services at Potomac Valley Hospital.

Services may be provided directly to the patient and/or family/caregivers. These services may include:

Evaluation and Assessment to provide the social data to predict areas in which a patient and family may experience distress and therefore, need help in areas of strength in which they may be able to function. Social Work staff will share this information with the healthcare team if it will enable them to make a more appropriate treatment plan.

Short-term casework counseling related to healthcare/illness. The focus of counseling is on the patient/family or personal/social problems created or aggravated by illness, helping patients/families cope with fears or anxieties about illness, death, etc. and helping patients and families cope with changes associated with illness and hospitalization. If further areas are identified and long term counseling is indicated, referral is made to an appropriate mental health agency or service.

Coordinate planning for post-hospital care through cooperative relationships with other caregivers including the early identification of psychosocial needs and alerting the attending physician of the time factors to assure timely discharge arrangements.

Crisis intervention and treatment resulting from the emotional, social, and economic stresses of illness/treatment.

Evaluation of financial needs in order to obtain needed services, arrange for placement or other referrals. This may include referrals to Human Service Agencies, Veteran’s Services, or referrals to clinics for continued medical or psychiatric care.

Assistance with completion of Medical Directives including Medical Power of Attorney documents, Living Wills, DNR and POST forms. End of Life and
Advance Care Planning.

The Social Work Department will maintain a current listing of nursing care facilities within a 100 mile radius, home care providers, appropriate government and non-profit social service agencies, rehabilitation services and institutions offering care for special needs. Also available, will be information regarding resources such as: mental health services, protective services for children and adults, ombudsman and advocacy services. Patients in need of services will be identified through the discharge planning process and referred to the appropriate agency by the Social Worker or delegate. Because the hospital Social Work Department works well without formal agreements with such agencies and institutions, formal written liaison arrangements are not considered necessary and will not be entered into without the express direction of the Board of Directors in concert with the Medical Staff.

All department personnel will respect the privacy of patients and family members and hold in confidence all information obtained in the course of professional service.