Patient Guide

How to File a Complaint Should you have a concern you wish to share with our staff while you are a patient or visiting in the hospital, please ask to speak with the department head of the department with whom you have the concern during business hours or the hospital supervisor after business hours? Any concerns you would like to express after receiving care at the hospital may be forwarded for review in two ways: You may either fill out a Patient Concern Notification Form found by the patient elevators and handing it to any employee or forward your concern to the hospital address:

Potomac Valley Hospital
Patient Concern Notification
100 Pin Oak Lane
Keyser, WV 26726
304-597-3645